The XPS M1330 is Dell’s latest consumer-grade ultraportable (relative speaking – even though it’s a 13.3 inch display, it is very lightweight and has an optional LED-backlit display. It also happens to be one of the most high-profile laptops in this class in a while, and as a result has had a lot of orders placed for it.
Understandably, I’m getting lots of comments and direct e-mails related to delays of XPS M1330 notebooks, Inspiron and Latitude notebooks, and some of our Vostro products. I want to apologize to all of you for the frustration these delays are causing. I also want to assure you that we’re doing everything we can to ship your orders.
The My Order Status page shows your original (or adjusted if the date has slipped) estimated ship date of your order. It also shows factory progress after the build has started. The build status will not change if we are still waiting for parts to complete your order.
Some of you have reported that your order was canceled by Dell. For customers in the United States, I wanted to share some details that may apply to many of you. The Federal Trade Commission (FTC) is an agency of the United States government that focuses on consumer protection. For more background on the FTC, take a look at this link from their website, or the Wikipedia entry here.
One of the laws that the FTC enforces is the Mail Order Rule, which requires us to obtain your permission to proceed with processing your order when it has been delayed more than once. If we do not obtain your permission to proceed, we must cancel the order to be in compliance with the law. Therefore, it is critical we receive your permission to continue processing your order or the Federal Trade Commission requires us to cancel it. If your order is canceled, you will lose your place in line.